Frequently Asked Questions

Everything you need to know about bringing the beauty of Whitehorse Flowers into your home.

How do you ensure the flowers stay fresh during transit?

We use specialized climate-controlled packaging and hydration packs to ensure every bouquet arrives in peak condition. Our flowers are cut-to-order and shipped within 24 hours of harvest.

What is your delivery radius and shipping timeline?

We offer nationwide shipping. Standard delivery typically takes 2-3 business days, while local deliveries within the metropolitan area can be scheduled for same-day or next-day service.

Can I include a personalized message with my order?

Absolutely. During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will hand-write or print on a premium card for your recipient.

What is your return policy for perishable items?

Due to the nature of live plants, we do not accept returns. However, if your flowers arrive damaged or wilted, please contact us within 24 hours with a photo, and we will provide a full refund or a replacement.

Do you offer subscription services for home decor?

Yes, we offer weekly, bi-weekly, and monthly subscription plans. Subscribers receive a 15% discount and a rotating selection of seasonal blooms curated by our lead florists.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.