Returns & Replacements Policy
At Whitehorse Flowers, we strive to ensure your home is filled with beauty; if your floral arrangement or home decor arrives damaged, we offer a 48-hour satisfaction guarantee for replacements or store credit. Due to the perishable nature of our products, we cannot accept returns on live flowers once they have been delivered in good condition.
Document the Issue
Take clear photos of the flowers or home goods and the packaging within 24 hours of delivery to document any quality concerns.
Contact Our Team
Email our customer support team with your order number and the photos attached to initiate a claim.
Review Process
Our floral experts will review your request within one business day to determine if a replacement or credit is warranted.
Resolution Delivery
Once approved, we will hand-deliver a fresh replacement arrangement or issue a digital gift card to your email address.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing